Warranty Instructions

Harbor Watches 6-Month Limited Warranty

Harbor Watches provides a 6-month manufacturing warranty from your original date of purchase. This warranty covers defects in material and workmanship under normal, non-commercial use.

What is Covered

  • Watch movement.
  • Watch hands.
  • Watch dials.

What is NOT Covered

  • Normal wear and tear (including scratches, peeling, surface discoloration, or fading of straps).
  • Damage from improper handling, accidents, negligence, or unauthorized modifications.
  • Battery degradation or failure (batteries are consumable components).
  • Water damage resulting from exceeding the watch’s water resistance limits.
  • Rusting on any part of the watch.
  • Color or texture variations in fabric, leather, steel, or other materials.
  • Products purchased from unauthorized retailers.
  • Watches with removed, altered, or unreadable serial numbers or tracking marks.

Important Terms & Conditions

  • Visible Defects: Any visible defects or missing parts must be reported to us within 10 days of delivery.
  • Replacements: If an exact replacement is unavailable, we will provide a watch of equal value and similar style. Cash refunds are not provided for warranty claims.
  • Shipping Costs: If you purchased your watch from a marketplace other than our official website, or if you live in an area where our logistics partner cannot arrange a pickup, you must ship the product to our warehouse at your own cost.
  • Unauthorized Repairs: Any service or repair done by an unauthorized person will immediately void this warranty.
  • Liability: Our liability is limited strictly to the replacement or repair value of the original purchase price.

Warranty Registration

We highly recommend registering your watch to enjoy a hassle-free experience.

Register Here: Warranty Registration

How to Claim Your Warranty

If your watch requires service, please securely package it and ship it to our service center. We highly recommend insuring your parcel, as Harbor Watches is not responsible for items lost or damaged in transit. Please do not send your original packaging.

Shipping Address:
HARBOR WATCHES
433, Shayona Plaza,
Canal BRTS Road,
Punagam, Surat, Gujarat - 395010

Please include the following details inside your package:

  • Full Name
  • Complete Return Address
  • Contact Number
  • Email Address
  • Where the item was purchased
  • A copy of your Proof of Purchase (Invoice/Receipt)
  • A clear description of the issue

Service Turnaround Time:
Up to 30 days from the date the item arrives at our service center.

Need Help? Reach Out to Us

Customer Care: +91-99984-45446 (Monday to Saturday, 10:00 AM - 6:00 PM. Closed on national holidays)

Email: support@harborwatches.in (We promise to reply by the next working day)